At Pupzo, we care deeply about your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our platform to shop for your beloved pets. We're committed to being transparent and trustworthy in everything we do. 🐾
1. Information We Collect
To provide you with the best shopping experience, we collect the following information:
- Personal Information: Name, email address, phone number, and shipping address
- Account Information: If you create an account, we store your login credentials securely
- Payment Information: Payment details are processed securely through Cashfree, our payment gateway partner. We do not store your complete payment card information on our servers.
- Order History: Details of your purchases, including products ordered, quantities, and delivery addresses
- Communication Data: Records of your interactions with our customer support team
- Technical Data: IP address, browser type, device information, and website usage patterns (collected through cookies)
2. How We Use Your Information
We use your information solely to provide and improve our services:
- Order Processing: To process and fulfill your orders, including payment verification and delivery coordination
- Delivery Services: To share your address and contact details with our delivery partners so your pet products reach you safely
- Customer Support: To respond to your queries, resolve issues, and provide assistance when you need help
- Account Management: To maintain your account, track your order history, and provide personalized shopping recommendations
- Communication: To send you order confirmations, shipping updates, and important service-related notifications
- Website Improvement: To analyze website usage and enhance your shopping experience
3. Payment Security
Your payment security is our top priority:
- All payments are processed securely through Cashfree, a PCI-DSS compliant payment gateway trusted by millions of businesses across India
- We never store your complete credit/debit card details, CVV, or net banking credentials on our servers
- Payment information is encrypted and transmitted securely using industry-standard SSL/TLS encryption
- Your payment data is never shared with third parties for marketing purposes or any other reason beyond order processing
- Cashfree adheres to strict security standards and regulatory requirements to protect your financial information
4. Data Sharing and Third Parties
We respect your privacy and only share your information when necessary:
- Service Providers: We share necessary information with trusted partners who help us operate our business, such as delivery companies, payment processors (Cashfree), and customer support tools. These partners are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation
- Business Protection: We may share information to protect Pupzo's rights, prevent fraud, or ensure user safety
- We Never Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions)
- Analytics Cookies: Help us understand how visitors use our website so we can improve the shopping experience
- Preference Cookies: Remember your settings and preferences for a personalized experience
- You can control cookies through your browser settings, though disabling certain cookies may affect website functionality
6. Data Security
We implement robust security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls limiting who can view your personal information
- Secure servers and infrastructure
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your account and associated data
- Opt-out of marketing communications (if applicable)
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us at privacy@pupzo.com
8. Children's Privacy
Pupzo is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Thank you for trusting Pupzo with your pet care needs. We're committed to protecting your privacy and providing you with a safe, secure shopping experience. 🐾